Helpdesk Portal
BEFORE USING OUR REMOTE HELPDESK, CAREFULLY READ THE TERMS & CONDITIONS BELOW.
By registering for and using the remote helpdesk service provided by MRT502 Solutions Limited you are (1) representing that you
are over the age of 18 and have the capacity and authority to bind yourself and your employer, as applicable, to the terms of
the disclaimer below; and (2) consenting on behalf of yourself and/or as an authorised representative of your employer, as
applicable, to be bound by this disclaimer; and (3) agreeing to pay any costs accrued in the process of resolving your query.
If you do not agree to all of the terms and conditions of the disclaimer, or do not represent the foregoing, you will not
and may not receive remote support services from MRT502 Solutions Limited. Further information available from
info@mrt502.co.uk
You have requested the assistance of an MRT502 Solution Limited's Customer Support Representative(s) through a remote helpdesk system.
The ability for MRT502 Solutions Limited to remotely support you will be greatly affected by the information you provide and
your speedy response to requests for further information. In resolving your issue, it may be necessary for a MRT52 Solutions
Limited Customer Support Representative to either remotely connect to your computer or visit your premesis. Remote access
services are provided at your sole risk with no guarantee of a fix solely by remote means.
MRT502 Solutions Limited's assistance is provided on the following terms and conditions:
Whilst all reasonable measures have been taken to ensure that the remote support service is virus-free no warranty is given that
the services, system or server is free from infection from viruses or anything else that has contaminating or destructive properties
and MRT502 Solutions Limited shall have no liability in respect thereof.
MRT502 Solutions Limited shall not be liable to the customer for any loss or damage whatsoever or howsoever caused arising directly
or indirectly in connection with the provision of remote support services, except to the extent that such liability may not be
lawfully excluded under the applicable law.
In the event that any exclusion contained in these terms shall be held to be invalid for any reason and MRT502 Solutions Limited
becomes liable for loss or damage that may lawfully be limited, such liability shall be limited to the charges paid by the customer
for the services in the month in which the liability occurred.
For your convenience, we would recommend allowing our Remote Helpdesk Portal to install a cookie on your computer. This cookie would
only be valid for a period of 90-days from the last time you accessed the helpdesk. Please also be aware that if you use
Microsoft™ Internet Explorer© 8, there is a known issue with maintaining session data (a session is
an alternative method to using a cookie, but expires after a very limited time (default is 20 minutes)) and we, like a lot of other
people, are waiting for Microsoft™ to resolve this.
Please click on 'I Accept' to accept these terms and continue.
